Contact Us
Have questions or need assistance? Our team at Weed Market is here to help. Reach out to us for any inquiries or support you may need.
Frequently Asked Questions
How do I create an account?
Creating an account is easy! Click on the “Register” button at the top right of our homepage. Fill in the required details, and you’ll be set up in no time.
How do I reset my password?
If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via email.
How do I update my account information?
To update your account information, log in to your account, go to the “My Account” section, and make the necessary changes. Save your updates before exiting.
How do I delete my account?
If you wish to delete your account, please contact our customer support team for assistance. We’ll process your request promptly.
What payment methods do you accept?
We accept various payment methods, including credit cards, visa debit cards, and e-transfers. All transactions are secure and encrypted for your safety.
Is my payment information secure?
Absolutely. All your credit card payments are processed with Stripe through a secure payment link. Your etransfers are processed using Interac E-transfer service. We use advanced encryption and security measures to ensure your payment information is protected at all times.
Can I use multiple payment methods for one order?
Currently, we only accept one payment method per order. Choose the method that works best for you at checkout.
What should I do if my payment is declined?
If your payment is declined, please check your payment details and try again. If the problem persists, contact your bank or our customer support team for assistance.
Where do you ship?
We ship across all provinces in Canada. Whether you’re in Ontario, British Columbia, Quebec, Alberta, or any other province, we’ve got you covered.
How long does shipping take?
Shipping typically takes 2-5 business days, depending on your location. We use Canada Post Expedited Shipping to ensure your package arrives quickly and securely.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number on the Canada Post website to track your package. You can also do so on our Order Tracking page
What are your shipping costs?
Shipping costs vary based on your location and the size of your order. You can view the shipping charges at checkout before completing your purchase.
We offer Free Shipping on orders over $150 and $200 in Northern Provinces and Territories
How do I earn Market Points?
You earn 1 Market Point for every $1 spent. You can also earn additional points by leaving product reviews or referring friends. Each review earns you 100 points for text reviews, and a successful referral earns both you and your friend 2000 points when they place an order over $100.
How do I redeem my Market Points?
You can redeem your Market Points at checkout. Every 100 points equals $1 off your purchase. Accumulate points and enjoy savings on future orders!
Can I transfer my Market Points to someone else?
Market Points are non-transferable and can only be used by the account holder who earned them.
Do Market Points expire?
Market Points do not expire, so you can accumulate and use them at your convenience.
What if I receive the wrong product?
If you receive the wrong product, please contact our customer service team immediately. We’ll arrange for the correct item to be sent to you as soon as possible.
What if my order is damaged or missing?
In the unlikely event that your order is damaged or missing, reach out to our support team. We’ll investigate the issue and resolve it promptly, either by sending a replacement or providing a store credit depending on the situation. Orders sent with tracking marked as ‘Delivered’ will not be replaced. Once the order dispatches with Canada Post, we are not responsible for it.
Can I cancel or change my order after placing it?
If you need to cancel or change your order, contact our customer service team as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed for shipping. If the order has been paid for, we are unable to cancel it and will issue a store credit if it hasn’t been shipped.
What is your return policy?
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact our customer service team for assistance.
Have Questions About Your Order?
Do you have questions about an active order? Sign into your account for more information.
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